Refund, Return & Replacement Policy | VYZZ Nutritions

# REFUND, RETURN & REPLACEMENT POLICY **VYZZ Nutritions** *Vitality. Your Zone & Zenith of Wellness.* **Established 2026** **Effective Date:** 11 September, 2026 **Last Updated:** 11 September, 2026 VYZZ Nutritions is committed to providing customers with genuine, quality-focused health, nutrition and wellness products. This Refund, Return & Replacement Policy explains the circumstances under which an order may be eligible for return, replacement or refund. By placing an order through the VYZZ Nutritions website, you agree to the terms of this Policy. --- ## 1. Scope of This Policy This Policy applies to products purchased directly through the official VYZZ Nutritions website or through other sales channels operated by VYZZ Nutritions, where applicable. Products purchased through third-party marketplaces, distributors, retailers or other unauthorised sellers may be subject to the return and refund policies of the respective platform or seller. --- ## 2. General Return Policy For health, dietary supplement and food products, returns are accepted only in eligible circumstances because these products are intended for consumption and product safety and hygiene must be maintained. A return, replacement or refund may be considered where: * The product received is damaged during transit. * The product received is defective or has a manufacturing-related issue. * The wrong product, flavour or quantity was delivered. * The product received is materially different from the product ordered. * The package is received in a condition that indicates tampering or leakage. * A valid order-related issue is identified and approved by VYZZ Nutritions. Returns based solely on a change of mind, personal preference or incorrect selection may not be eligible, particularly where the product is consumable. --- ## 3. Damaged, Tampered or Leaking Products Customers should carefully inspect the package at the time of delivery. If the outer package or product appears: * Damaged * Opened or tampered with * Broken * Leaking * Crushed to the extent that the product may be affected the customer should, where reasonably possible, refuse delivery and immediately contact VYZZ Nutritions. If the package is accepted, the customer should report the issue to us as soon as possible and provide clear photographs or video evidence of the package and product. VYZZ Nutritions may review the evidence and coordinate with the logistics partner before approving a replacement or refund. --- ## 4. Wrong or Incorrect Product If you receive a product different from the one ordered, please contact us within the applicable claim period. After verification, VYZZ Nutritions may arrange: * Replacement with the correct product; or * Refund of the eligible product amount, where replacement is not reasonably possible. The incorrect product may be required to remain unused and may need to be returned as instructed by VYZZ Nutritions. --- ## 5. Manufacturing Defect or Product Quality Issue If you believe that a product has a manufacturing defect or quality issue, please contact our customer support team with: * Order number * Product name * Batch number * Photographs of the product * Photographs of the packaging and label * Description of the issue * Video evidence, where reasonably required VYZZ Nutritions may conduct an internal review and, where appropriate, coordinate with the manufacturer or relevant quality team. Depending on the outcome of the assessment, an eligible product may be replaced or refunded. --- ## 6. Products Damaged After Delivery VYZZ Nutritions will generally not be responsible for damage caused after successful delivery due to improper storage, handling, misuse, exposure to unsuitable conditions or failure to follow the product's storage instructions. Customers should follow all storage, handling and usage instructions provided on the product packaging. --- ## 7. Opened or Used Products For safety, hygiene and quality-control reasons, consumable products that have been opened or used may generally not be eligible for return solely because the customer has changed their mind or does not prefer the product. However, this restriction does not limit a customer's rights in relation to an eligible defective, damaged, incorrect or otherwise qualifying product issue under applicable law. --- ## 8. Return Eligibility Where a return is approved, the product should generally: * Be in the condition specified by VYZZ Nutritions at the time of approval. * Include the original packaging and labels, where available. * Include accessories or promotional items supplied with the order, where applicable. * Be accompanied by the relevant order details. * Be returned using the return process communicated by VYZZ Nutritions. VYZZ Nutritions may reject a return where the product has been intentionally damaged, altered, misused or otherwise handled in a manner inconsistent with normal use. --- ## 9. Return Request Time Period Customers should report damaged, incorrect, defective, leaking or tampered products **within 48 hours of delivery**, wherever reasonably possible. For certain issues that may reasonably become apparent only after opening or using the product, customers should contact us as soon as the issue is discovered. Failure to report an issue within the applicable period may make verification more difficult and may affect eligibility; however, genuine issues will be considered subject to applicable law. --- ## 10. Evidence Required for Claims To process a return, replacement or refund request efficiently, VYZZ Nutritions may request: * Order ID * Invoice or purchase details * Photographs of the product * Photographs of the outer packaging * Photographs of the shipping label * Batch number and expiry information * Unboxing video, where available or reasonably required * A brief description of the issue Providing clear evidence helps us investigate delivery and product-related issues efficiently. An unboxing video may be helpful evidence but will not by itself be treated as the sole basis for determining whether a valid claim exists. --- ## 11. Replacement Policy Where a claim is approved, VYZZ Nutritions may offer a replacement where the same product is available. Replacement may be subject to: * Product availability * Verification of the reported issue * Return of the affected product, where required * Completion of the applicable quality or logistics review If the same product is unavailable, VYZZ Nutritions may, where appropriate, offer an alternative resolution such as a refund or another mutually acceptable option. --- ## 12. Refund Eligibility A refund may be provided where: * A valid refund request has been approved. * The ordered product cannot reasonably be replaced. * The wrong product was delivered and a replacement is not available. * A product-related issue has been verified and refund is determined to be the appropriate resolution. * An order is cancelled or cannot be fulfilled in circumstances where a refund is due. * A payment has been successfully received but the corresponding order cannot be fulfilled. Refunds will be processed in accordance with applicable law and the payment method or refund mechanism available for the relevant transaction. --- ## 13. Refund Amount Where a refund is approved, the eligible refund amount will normally correspond to the amount paid for the affected product or order component. Shipping charges, promotional discounts, coupons, cashback, gift items or other benefits may be treated according to the circumstances of the order and the applicable terms of the relevant offer. Where a free promotional product was provided as part of a qualifying purchase and the underlying purchase is returned or refunded, VYZZ Nutritions may require the promotional product to be returned or may adjust the refund where legally and commercially appropriate. --- ## 14. Refund Processing Time Once a refund has been approved, VYZZ Nutritions will initiate the refund through the applicable payment or refund channel. The time taken for the amount to appear in the customer's account may vary depending on: * Payment method * Bank * Payment gateway * Card issuer * UPI provider * Other financial service providers VYZZ Nutritions cannot control processing timelines imposed by third-party financial institutions after the refund has been initiated. --- ## 15. Shipping Charges Where a return or replacement is approved because the product was damaged, defective, incorrect or otherwise eligible due to an issue attributable to VYZZ Nutritions or its delivery process, VYZZ Nutritions will make reasonable arrangements regarding applicable return or replacement shipping. For customer-requested returns that are not due to a product, fulfilment or delivery issue, applicable shipping or handling costs may be the customer's responsibility, subject to applicable law and the specific circumstances. --- ## 16. Non-Returnable Circumstances A product may generally not be eligible for return or refund where: * The customer has changed their mind after purchase. * The customer ordered the wrong flavour, product or quantity. * The product has been opened or consumed without a qualifying product issue. * The product has been damaged due to improper storage or handling after delivery. * The product has been altered, misused or intentionally damaged. * The claim is found to be fraudulent or materially misleading. * The product was purchased from an unauthorised seller or source. These conditions do not exclude any consumer rights or remedies that cannot lawfully be excluded. --- ## 17. Promotional Products, Freebies & Bundles Where an order includes a free product, gift, promotional item, coupon or bundled benefit, the applicable offer terms will apply. If a refund or return is approved for an order containing promotional benefits, VYZZ Nutritions may determine the treatment of such promotional items in accordance with the terms of the applicable offer and applicable law. --- ## 18. Orders Purchased Using Coupons or Discounts Where an order was placed using a coupon, discount code or promotional offer, the refund amount may be calculated based on the actual amount paid for the eligible product or order after applicable discounts. Coupons, promotional codes and other non-cash benefits generally cannot be converted into cash unless expressly stated otherwise. --- ## 19. How to Request a Return, Replacement or Refund To raise a request, contact VYZZ Nutritions through the official customer-support channel with: **Subject:** Return / Replacement / Refund Request Please provide: 1. Order number 2. Customer name 3. Registered mobile number or email address 4. Product name 5. Reason for the request 6. Photographs/videos supporting the claim 7. Any other information reasonably requested by our support team Our team will review the request and communicate the next steps. --- ## 20. Verification & Approval Submission of a return, replacement or refund request does not automatically mean that the request has been approved. VYZZ Nutritions may verify: * Order records * Product details * Batch information * Photographs/videos * Delivery information * Packaging condition * Product availability * Other relevant information The final resolution will be communicated after reasonable verification of the claim. --- ## 21. Fraudulent or Abusive Claims VYZZ Nutritions reserves the right to investigate suspicious, fraudulent or repeatedly abusive return and refund requests. Where permitted by applicable law, we may decline requests that are found to involve: * False claims * Manipulated evidence * Intentional product damage * Repeated misuse of the return/refund system * Unauthorised resale or other misuse Any action taken under this section will remain subject to applicable consumer and other laws. --- ## 22. Consumer Rights Nothing in this Policy is intended to limit, exclude or waive any rights or remedies available to consumers under applicable Indian law. Where a consumer has a legally enforceable right or remedy, such right will continue to apply notwithstanding the provisions of this Policy. --- ## 23. Changes to This Policy VYZZ Nutritions may update this Refund, Return & Replacement Policy from time to time to reflect changes in our business practices, products, technology or applicable laws and regulations. The updated version will be published on this page with the revised **Last Updated** date. --- ## 24. Contact Us For return, replacement or refund-related queries, please contact: **VYZZ Nutritions** *Vitality. Your Zone & Zenith of Wellness.* **Established 2026** **Email:** [Official Customer Support Email] **Phone:** [Official Customer Support Number] **Address:** [Registered Business Address] --- ## 25. Acknowledgement By placing an order through VYZZ Nutritions, you acknowledge that you have read and understood this Refund, Return & Replacement Policy. This Policy should be read together with our **Terms & Conditions**, **Privacy Policy**, **Shipping & Delivery Policy**, and **Cancellation Policy**. **Last Updated:** 11 September, 2026